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Guest Review: 1 Posted Date: 2010-10-14
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This was our first visit to Johannesburg and I was a little bit wary of what we would find. I couldn't have felt more secure and comfortable in this hotel. The service was impeccable, and the staff were friendly and good natured. The views are fantastic, a carpet of greens and purples stretches out as far as the eye can see. I was told we might see  elephants at the zoo from the restaurant terrace and hear lions roaring or elephants trumpeting, but we didn't, unfortunately. The restaurant serves delicious food and whilst you could get less expensive food, the whole experience makes the cost immaterial. We used room service a few times, and presentation was always top notch, although you do have to remember you are in Africa and everything is on African time! I did visit the gymn, but found it disappointing. There were several cardio machines, lots of free weights and fit balls, but ony one weights machine and no-one in attendance to show you how to use that properly. Walking around the hotel grounds is probably exercise enough for most people, although there are frequent buggies to cart you and your luggage wherever you need to go. At the end of our stay we extended our check out by 5 hours at no extra cost and absolutely no problem. We will definitely be going back there on our next visit to Johannesburg.
Guest Review: 2 Posted Date: 2009-09-09
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sono stata piacevolmente colpita dalla struttura dalla professionalita ed efficenza e dai servizi navetta gratuiti, sembrava di vivere in un altro mondo
Guest Review: 3 by david of cocoa beach Posted Date: 2008-05-04
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the first two nights were plagued with power outages every 10 minutes. The first night I was told that it was the power in the area. On the second night I told them that everyone else had power and it was a local problem. They sent someone to investigate and found that the fuse breakers were constantly tripping and they moved me to another room. The problem was caused by their nationwide brown outs damaging the system. The second room was tiny and noisy with workers right outside talking loudly. There was also a problem with the telephone which was not connected. I was moved to a third room which was fine. they gave me a free bottle of wine. The hotel is built on a mountainside and the only way up is by walking or taking their small buses. It is inconvenient to take a bus to have breakfast. The place is ultraclean. I even saw them washing the cobblestone roads with soap. They responded to complaints within minutes. the internal restaurants are at least 2 to 3 times as expensive as the best in town.
Guest Review: 4 Posted Date: 2007-09-29
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Our room was standard for the class of hotel with a nice balcony. It was crowded--we had to wait to get into the restaurants and at reception for service. I couldn't get the concierge to call me back after calling with the same question 4 times so I walked down to the reception where they took care of it. We had to ask for our bedcover to be replaced because of funky stains but otherwise the room was clean and the bath was very nicely appointed. Our bill was wrong but they corrected it. It is on a steep hill with nice grounds--they have a shuttle to get you up and down if you prefer not to walk. It's 45 minutes from the airport--the hotel charged just under $100 US for transfer one way.
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